The Department of Information Technology provides the foundational infrastructure and specialized support necessary for a modern learning environment. Our team manages the critical systems that connect our students and staff, including:

• Computing & Hardware: Provisioning and maintaining desktops, laptops, and tablets for all learners and educators.

• Infrastructure: Managing high-speed fiber WAN, secure wireless LANs, and robust physical and virtual server environments.

• Communication: Overseeing division-wide IP telephony and high-definition video conferencing suites at every site.

Support Services To ensure a seamless user experience, we provide a multi-tiered support system:

• The Service Desk: Staffed by experienced professionals who provide immediate assistance with instructional and administrative software.

• Instructional Partners: Our Instructional Technology Resource Teacher (ITRT) serves as an on-site instructional technology coach, bridging the gap between hardware and high-quality classroom instruction.

• Technical Support: A dedicated Network Administrator and Technology Support Technicians (TST) provide both remote and on-site maintenance to ensure system reliability and uptime.

Classroom Station Program:
Currently, students in prekindergarten have access to computer stations in their classrooms. There are, on average, between 5 and 10 computers per classroom. Students also have access to a school computer lab, which has one computer per student.

Classroom Computer Cart Program:
Currently, all students in grades K–5 have access to a computer in their classroom and other instructional areas. These computers are to stay in these classrooms/areas and not be removed from that location for any reason other than repair.

1-1 Program:
All students in grades 6–12 have a 1-1 Chromebook. They are to take this device back and forth from school to home in the provided computer bag. Devices are Wi-Fi enabled for at-home connectivity as well as at-school connectivity. When in need of a repair, students are to take the computer to the Media Center and receive a loaner device. The Technology Department will collect all devices throughout the week from the Media Center for repair and return them. At that point, students will turn their loaner back in and receive their computer back. Students are responsible for all damages that are not normal wear and tear on their 1-1 device and the loaner.

Repair Fees for Student Check Out Devices

Damage to student Chromebooks has a significant financial impact on Northampton County Public Schools in parts and labor. This damage ranges from cracked displays, damaged keyboards, case damage, to complete destruction.  Normal wear and tear is defined as: expected depreciation that results from daily use, not damage as a result of neglect or abuse. Other external parts may show light wear and/or light scratches and marks, but no structural cracks or flaws. 

Users should take appropriate care and precautions to ensure the longevity of the school-issued Chromebook. Best practices are: power the device off when not in use, place it in a sleeve or other case to protect it while it is not being used, do not use it near food or liquids, keep it clean, don’t leave it in a hot or cold location, place it in a secure location when it is not in use, and only use the original charger to charge the device.

Alterations of any form are not considered normal wear and tear. Drops, spills, and liquid immersion are not considered normal wear and tear.

Warranty-related issues will not incur any charges.

The repair/replacement fee will be charged to every student who has a damaged device.  The purpose is to offset the replacement costs of providing repairs or replacement to student-issued Chromebooks.

All students with a damaged device will be charged a $25.00 fee for each occurrence. Students who have damaged the Chromebook beyond repair will be charged a $100.00 fee. Students who have lost their devices will be charged $100.

A student with a Chromebook damaged in a house fire or other natural disaster must return the damaged device in order for the lost/stolen fee to be waived.

Students who are withdrawing from Northampton County Public Schools will be charged as described above if they return a damaged device or fail to return the device.

Click here to submit a trouble ticket. Tickets can range from broken or damaged devices, requesting a PD or asking a question of the Technology Department.